Toimituskäytäntö

Shipping Policy

Thank you for supporting handmade art! Each of our gift items is uniquely crafted with love and handle with care in Tampere, Finland.

Please review our shipping details below.

1. Processing & Production Time

  • Ready-to-ship items: Dispatched within 1–3 business days.

  • Custom / DIY orders: As each piece is handmade to order, please allow 3–7 business days for production before shipment.

2. Shipping Rates & Delivery Times

Finland: 2–5 business days

  • Standard Shipping: €6.99 (Delivered to your nearest Posti pickup point or mailbox within 2–5 business days after dispatch).
  • Free Shipping: On all orders over €58.

European Union (EU): 4–10 business days

United Kingdom (UK): 5–12 business days

  • Standard Shipping: €6.99 (Delivered to your nearest Posti pickup point or mailbox within 2–5 business days after dispatch).
  • Free Shipping: On all orders over €128.

Please note: Shipping times are estimates provided by our carriers (Posti/Matkahuolto). Delays may occasionally occur due to customs clearance, local postal disruptions, or holiday peak seasons.

3. Tracking Your Order

Once your order is handed over to Carrier, you will receive a shipping confirmation email containing your tracking number (if applicable) so you can follow its journey.

4. Customs, Import Duties & Taxes

  • For EU Buyers: As we ship from Finland (within the EU), no customs duties apply. Prices shown at checkout include the relevant taxes where applicable.

  • For UK Buyers: All shipments to the United Kingdom are shipped on a DDU (Delivered Duty Unpaid) basis. This means the prices displayed on our store do not include UK VAT or customs duties.

  • UK buyers are solely responsible for all import duties, local VAT, and postal handling fees levied by UK customs or the carrier upon arrival. If you refuse a package due to import fees, any return shipping costs incurred will be deducted from your refund.

5. Incorrect Address & Unclaimed Packages

  • Please ensure your shipping address is correct and complete at checkout. We cannot be held responsible for shipments delivered to an incorrect address provided by the customer.

  • If a package is returned to us because of an incorrect address or because it remained unclaimed at a local post office/pickup point, the customer will be responsible for the additional shipping fees to resend the package. Original shipping fees are non-refundable in these cases.